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Christmas trading times: we will be closed from 6pm Friday 16th December and re-open on Monday 9th January.

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FAQ

FAQ

Q: Why do you use Paypal rather than the other credit card clearance companies?

A: There are many reasons for this. Primarily because they're a well known company that offer you, and us, guarantees over the security and authenticity of the transactions processed by our website.

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Q: I don't have a Paypal account? do I need one?

A: No, you can pay per order if you wish using these checkouts.

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Q: When will my credit card be charged?

A: Your credit card will normally be charged the day before we despatch your item, this is normally within 24 hours of placing your order but can change dependent on our current stock.

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Q: I have a used second hand Xerox machine for sale, do you buy them?

A: Yes we do. We buy all sorts of used Xerox machines, plus we also buy new toners, drums, fusers and we can offer you the best deal in the market. So please drop us a line on sales@xerographic.co.uk or call one of our friendly staff on

0800 111 4896 +44 /  (0) 1245 478 888 an we will be happy to buy your items.

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Q: How will the charge show up on my credit card?

A: The charge will appear on your credit card as Xerographic.

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Q: Do I have to pay sales tax?

A: We are VAT registered so it will depend on the country you are in.

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Q: What address should I enter in the billing information screen?

A: For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

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Q: How do I enter a shipping address?

A: If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.

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Q: Should I put spaces or dashes in the Credit Card number?

A: No. Your card number should be entered in as a continuous string of numbers.

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Q: Why are you not accepting my credit card?

A: There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

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Q: What will this product cost me in my local currency?

A: Xerographic International Ltd processes transactions in GBP. We recommend that, if you do not use this currency you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):

http://www.xe.com/ucc/

http://finance.yahoo.com/currency-converter/

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Q: What do I do if I closed my browser before printing the invoice?

A: You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this email for your records!

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Q: Will I receive an invoice for my purchase after my order?

A: Yes, once we've processed your order and have despatched your item we will post an invoice to you.

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Q: How do I contact Customer Service?

A: Please call us on 0800 111 4896 / +44 (0) 1245 478 888 and we will be happy to help you in any way we can.

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Q: Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.

A: Of course you can. We offer several ways for you to pay, either by cheque in the post or via a bank transfer from any country in the world. These details are given to you when you complete your order. If you wish to pay another way please call us on +44 (0) 1245 478 888 to arrange.

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Q: I have an old Xerox machine and it has a problem, can you help?

A: Yes, we've been in the Xerox world for over 30 years so we may just know the answer, drop us a line or pick up the phone and ask, we're here to help.

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Q: I ordered a part from you and it's the wrong bit, can I return it?

A: Yes you can, but we have to charge a 15% re-stocking fee to cover our costs. Just call us on 0800 111 4896 / +44 (0) 1245 478 888 to arrange.

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