International Orders
When We Deliver
Please note we cannot carry out international deliveries on weekends (unless specified), English public holidays or at specific times of the day.
Currency
Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.
Security Checks
To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.
Taxes & Duties
Some international deliveries may be subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies or import duty on products purchased from us.
Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed.
Some countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery.
If your delivery address is outside the EU, is it advisable to research the customs duty threshold for your country as orders over this cost may incur taxes, fees, levies or import duty. Please check thresholds and duties for your delivery address before placing an order.
You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We are not always able to provide assistance if customs related restrictions or delays arise.